Fringe Benefits and Performance of Hotels in South East, Nigeria

Abstract

This study examined the relationship between fringe benefit and performance of hotels. The purpose was to find out if improved employees fringe benefit would add value to organizational good.  The study was anchored on Equity theory. The study adopted survey method. Primary data were collected through questionnaire. The population of the study consisted of the employees of three Star Hotels in the South East, Nigeria. The analysis of data was conducted using percentages, bar chart and mean statistics. The hypotheses were tested using Pearson Product Moment Correlation Coefficient (through SPSS version 23.0). Findings from the study revealed that there is significant association between fringe benefit and customer patronage, there is significant relationship between fringe benefit and customer acquisition, Fringe benefit relate with customer referral to a significant extent. The study concludes that the achievement of organizational performance is enhanced by effective implementation of fringe benefit packages for employees. It was recommended that employees of hotel firms should be made to have designated fringe benefit like transport and accommodation to make them to be very committed toward enhancing customer patronage.