The Role of Word Processing Applications in Enhancing Administrative Efficiency in Business Education Departments in Tertiary Institutions in Bayelsa State

Abstract

This study investigated the role of word processing applications in enhancing administrative efficiency in Business Education departments of tertiary institutions in Bayelsa State, Nigeria. Using a descriptive survey design, the study aimed to answer two research questions: the types of word processing applications currently adopted and the effectiveness of these applications in improving administrative tasks. The target population consisted of lecturers and administrative staff from Business Education departments across selected tertiary institutions in the state. A sample of 101 respondents was chosen through stratified random sampling. Data were collected using a structured questionnaire titled "Word Processing Applications and Administrative Efficiency Questionnaire," which was validated by experts and had a reliability coefficient of 0.85, determined by Cronbach’s Alpha. Data analysis was conducted using mean and standard deviation. The findings revealed that Microsoft Word, Google Docs, and cloud-based applications were the primary tools used for administrative tasks such as document preparation, communication, and record-keeping. These tools were found to significantly enhance the speed, accuracy, and organization of administrative documentation, although some areas like decision-making and error reduction were less optimized. The study concluded that while word processing applications have positively impacted administrative tasks, sustained investment in ICT infrastructure, digital training, and software updates is necessary to fully realize their potential in enhancing administrative efficiency. Recommendations include improved institutional support for ICT infrastructure, regular professional development for administrative staff, and the integration of advanced digital tools into administrative processes.