Task and Skill Variety as Determinants of Quality Service Delivery in Public Universities in Rivers State

Abstract

This study examined the relationship between task variety and skill variety as determinants of quality service delivery in public universities in Bayelsa State. A correlational research design was adopted, and a total of 370 academic and non-academic staff were selected through a multistage sampling technique. Data were collected using a structured questionnaire validated by experts, with reliability confirmed via Cronbach’s alpha (α = 0.87). Pearson Product Moment Correlation (PPMC) analysis was used to answer the research questions, while hypotheses were tested at a 0.05 significance level. Findings revealed a strong positive and significant relationship between task variety and quality service delivery (r = .786, p < .05), and a moderate positive and significant relationship between skill variety and quality service delivery (r = .586, p < .05). The study concluded that task and skill variety positively influence the quality-of-service delivery in public universities and recommended that university management implement job designs that promote diverse tasks and provide continuous skill development opportunities for staff.