Investigation of Factors Influencing Credit Card Frauds in E-Banking at Access Bank Nigeria

Abstract

E-banking credit card frauds have created an aggressive presence in the banking sector. As a result security cognizance on the factors causing this fraud is required to bring behavioral transformation, minimize staff vulnerability and guard against the prospective risk of credit card frauds. This research analyzed the factors contributing to e-banking credit card frauds in Access Bank Nigeria. The researcher sourced data primarily from selected staff of Nigeria Access Bank. The data was analyzed through descriptive statistics. The research found that several technological factors influences credit card fraud at Access Banks Nigeria. Moreover, more behavioral factors influence credit card fraud at Access Banks Nigeria. Therefore, the bank is recommended to find more factors that influence credit card fraud in order to avoid such and understand certain behavioral factors that influence credit card fraud in the bank. To this effect therefore, the bank is expected to invest extensively on the measures that could avoid credit card fraud in their bank. This involves enlighten customers on not to disclose their transaction personal Identification Numbers (PIN), Password and other confidential information with respect to their accounts.