Genuine Acting and Effectiveness of Federal Hospitals in South-East, Nigeria

Abstract

This study examined the relationship between genuine acting, a dimension of emotional labour, and organizational effectiveness in federal hospitals in South-East Nigeria. A descriptive survey design was adopted, and data were collected from 389 healthcare employees selected proportionally from six federal hospitals. Spearman rank-order correlation was used for data analysis. Findings revealed significant positive relationships between genuine acting and patient satisfaction (ρ = 0.827, p < 0.05), employee commitment (ρ = 0.749, p < 0.05), and job satisfaction (ρ = 0.870, p < 0.05). The results indicate that authentic emotional expression enhances trust, empathy, workplace fulfillment, and service delivery within healthcare settings. The study concludes that genuine acting is an important predictor of organizational effectiveness in public hospitals. It recommends training healthcare workers in authentic emotional expression and promoting supportive organizational cultures that encourage sincerity and emotional well-being.